What is considered the best method for controlling an active complaint?

Early communication is recognized as the best method for controlling an active complaint as it allows for issues to be addressed proactively before they escalate. By engaging with the complainant promptly, you can clarify misunderstandings, provide necessary information, and potentially resolve the issue to the satisfaction of all parties involved. This open dialogue fosters trust and demonstrates a commitment to addressing concerns, which can lead to better outcomes and improved relationships.

In contrast, good recordkeeping, documenting all disclosures, and maintaining a relationship with a lawyer are important support mechanisms in managing complaints but are not as effective as early communication in directly controlling the situation. Recordkeeping and documentation can help in organizing information and providing evidence if needed, but they do not address the immediate concerns of the complainant. Having a relationship with a lawyer may be beneficial for legal advice later on, but it is not the first line of action to manage an active complaint effectively. Therefore, early communication stands out as the paramount approach to control and resolve complaints proactively.